BEST PRACTICES: PROCESS STANDARDS FOR WORKPLACE LANGUAGE TRAINING
1. Develop an Effective, Current Strategic Plan
2. Conduct Effective Marketing
3. Assess the Client Organization’s Needs
(Conduct an Organizational Needs Assessment, ONA)
4. Determine an Appropriate Program Design
5. Develop a Proposal and Negotiate a Contract
6. Identify and Arrange Program Administration and Staffing
7. Conduct an Instructional Needs Assessment (INA)
8. Create an Instructional Design / Curriculum
9. Select and Develop Appropriate Training Materials
10. Deliver Training
11. Evaluate Course(s) and Program, and Apply Recommendations
Please Note: According to Anne Lomperis' list, above INA is item # 7 and ONA is item # 3
TESOL Workplace Standards Task Force:
Joan E. Friedenberg, Anne E. Lomperis, William M. Martin, Margaret van Naerssen, Kay Westerfield
2000, 2001 Pre-Publication Version
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