Best Practices List

BEST PRACTICES: PROCESS STANDARDS FOR WORKPLACE LANGUAGE TRAINING

 

 

 

 

1. Develop an Effective, Current Strategic Plan

 

 

2. Conduct Effective Marketing

 

 

3. Assess the Client Organization’s Needs

(Conduct an Organizational Needs Assessment, ONA)

 

4. Determine an Appropriate Program Design

 

 

5. Develop a Proposal and Negotiate a Contract

 

 

6. Identify and Arrange Program Administration and Staffing

 

 

7. Conduct an Instructional Needs Assessment (INA)

 

 

8. Create an Instructional Design / Curriculum

 

 

9. Select and Develop Appropriate Training Materials

 

 

10. Deliver Training

 

 

11. Evaluate Course(s) and Program, and Apply Recommendations

 

Please Note: According to Anne Lomperis' list, above INA is item # 7 and ONA is item # 3

 

TESOL Workplace Standards Task Force:

Joan E. Friedenberg, Anne E. Lomperis, William M. Martin, Margaret van Naerssen, Kay Westerfield

2000, 2001 Pre-Publication Version